Support
Every license of OnTrack Project Manager comes with technical support offered online or over the phone. Most software does. But there’s support and there’s great support. We deliver great support.
When you contact OnTrack, you’ll get a real person on the phone who understands what it takes to be successful in a project management environment and who cares about your success. All the members of our technical support team have both a deep understanding of our application and superior and constantly updated technical skills. They understand the fundamentals of project management. Our support people provide you with their direct line and e-mail address as they work to bring a quick and comprehensive solution to your questions. If we are hosting your application, we can shadow you, troubleshoot and provide help instantly. That means no more taking screenshots, sending them in, waiting for a response, and waiting again for your IT group to come install a new release if one is needed.
OnTrack Engineering support is available over the phone and Internet, Monday through Friday, from 8:00 am to 5:00 pm Mountain Standard Time and 9.00 am to 5.00 pm Eastern Standard Time. For clients who need more, we offer a variety of other support options and upgraded service packages. Contact us for more information on how we can best support your toughest projects.
Development Support
We’re invested in the success of your projects. That means being there for you and taking your concerns seriously. Our support technicians work closely with our development team, including the system architect, lead developer and product manager. Ideas and suggestions for the improvement of OnTrack are recognized and acted upon, and result in proper prioritization in the development queue.
Our development team is continually interacting with users, which provides a constant source of feedback. Involving our clients in the process of improving our software ensures our program is always on the leading edge of cost project management. Client’s feedback along with other industry leaders provides the impetus needed for early stage development for new improvements.
Now that’s great support.